Shipping policy
Tulum Shipping Policy
Thank you for choosing Tulum— your source for premium sun tanning lotion. We’re dedicated to getting your order to you safely and on time.
Order Processing
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All orders are processed and shipped within 2–3 business days (Monday–Friday, excluding holidays).
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You’ll receive a confirmation email with tracking information once your order ships.
Estimated Delivery Time
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Standard Shipping:
Delivery typically takes 6–10 business days after dispatch. -
Delivery times may vary slightly depending on your location and carrier performance.
Shipping Rates
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Express Shipping is 100% FREE worldwide.
No hidden fees, no surprises at checkout.
Tracked & Insured Shipping – $9.95
For added security, we offer a $9.95 upgrade that includes:
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Priority tracking
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Full package insurance
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Expedited customer support for delivery issues
Highly recommended for higher-value or time-sensitive orders.
Tracking Your Order
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Once shipped, you’ll receive a tracking number via email.
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Please allow up to 24 hours for tracking info to update.
Delays & Issues
While we work hard to meet our timelines, unexpected delays (e.g. weather, courier issues) can occasionally occur. If your order is significantly delayed, please contact us at helios8889@gmail.com.
Lost or Stolen Packages
Helios is not responsible for lost or stolen packages marked as “Delivered” by the carrier. For help, we recommend:
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Checking with neighbors or household members
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Contacting the shipping carrier directly
- Reaching out to us at tulum8988@gmail.com — we’re happy to assist
Questions?
We’re here to help! Contact our support team at tulum8988@gmail.com for any shipping inquiries.